59 step-by-step guides for attendees and organizers — tickets, checkout, refunds, events, payouts, and more.
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Browse the FAQOn events where the organizer has enabled it, checkout offers Affirm, Klarna, and Cash App Afterpay alongside cards. Choosing an installment plan never costs extra on EventPassHero — your order total is identical to paying by card, and your tickets arrive instantly.
Read articleWhen someone shares their personal EventPassHero link or QR code with you, just buy your tickets through it — the sale is credited to them automatically. If checkout asks "Referred by member," pick their name to make sure they get credit. Your tickets and price are exactly the same.
Read articleThe quick fixes for the most common checkout problems: declined payments, the cart's 10-minute reservation timer expiring, the payment-setup notice, and confirmation emails that land in spam.
Read articleOpen the event page, choose your tickets, and check out with your card — no account required. Your QR-code tickets arrive by email the moment payment completes.
Read articleWhen an event uses interactive seating, the cart shows a map of the venue — tap the exact table or seat you want and it's reserved for your order. Your seat is printed on your ticket, so entry is smooth on event night.
Read articleEnter your promo code in the code field on the event's cart and click Apply — the discount is reflected in your order total before you pay. Codes are event-specific and set by the organizer.
Read articleEvery EventPassHero ticket can be saved to Apple Wallet or Google Wallet in one tap — from your confirmation email, the order confirmation page, or My Tickets. Your pass carries the same QR code that's scanned at the door.
Read articleSign in to EventPassHero, open My Tickets, view your order, and click Transfer tickets. Pick which tickets to send, enter the recipient's name and email, and they'll get an email with a one-click Accept Transfer button.
Read articleYour tickets are emailed to you the moment your order completes — look for a "Ticket Order Success" email from EventPassHero with your QR codes. You can also reopen them from the order confirmation page, resend them from the event page, or see them under My Tickets when signed in.
Read articleIf an event is canceled or postponed, the organizer notifies attendees by email and decides how to handle refunds or exchanges. Refund decisions belong to the organizer — EventPassHero processes approved refunds back to your original payment method, typically within 5–10 business days.
Read articleRefund decisions belong to the event organizer, and each event's refund policy is shown on its event page. To request one, contact the organizer — approved refunds are processed through Stripe back to your original payment method, typically within 5–10 business days.
Read articleTicket transfers let you move a ticket to someone else, but direct edits to your name, email, or custom checkout answers (meal choice, t-shirt size, etc.) are not self-serve. Contact the event organizer to request a change — they can update your booking details from their dashboard.
Read articleCreate a free EventPassHero account from the Sign Up page — one account works for both attendees and organizers, and you can switch roles anytime. Once signed in, your organizer dashboard is ready: create events, sell tickets, and manage everything from one place.
Read articleClick Create Event in your dashboard for a guided 3-step setup — Basics, When & where, then Review & create. Your event is created as a draft, not visible to buyers, and a setup checklist walks you through banner, tickets, and publishing.
Read articlePaste an Eventbrite event link on My Events and EventPassHero reads the event details, ticket types, and banner, then creates the event for you to review and finish. Past Eventbrite events come in as drafts. Nothing is changed on your Eventbrite account.
Read articleThe organizer dashboard is your command center on EventPassHero. The home screen shows your events list and quick stats. Every event opens its own hub with links to tickets, attendees, marketing, and reports — all in a left-side nav that stays with you.
Read articleTurn on Allow donations at checkout in your event's Basic Info and a Donate block appears on your public event page. Supporters can give any amount without buying a ticket. Donations are a separate charge from ticket sales — they don't appear in your ticket totals, and you always cover the fees.
Read articleOpen Wallet in your organizer dashboard and complete the Stripe Connect setup — Stripe securely collects your banking, identity, and tax details. Once connected, payouts run automatically every day, with funds typically clearing in about two business days.
Read articleEnabling Buy Now, Pay Later lets attendees pay with Affirm, Klarna, or Cash App Afterpay at checkout. You receive your full payout up front from the BNPL provider; the buyer's installments are the provider's responsibility, not yours. BNPL carries a higher processing rate (about 6% + $0.30 vs 2.9% + $0.30 for cards).
Read articleWhen ticket tax is enabled on the platform, a tax rate is looked up by your event's venue ZIP code each time you save the event and applied automatically at checkout. Tax collected passes through to you — it is not a fee EventPassHero keeps. Your event's Reports screen shows the total tax collected.
Read articleYour Wallet shows your Stripe money at a glance: Available now, Pending (clearing through Stripe, typically 2 business days), your next payout, and your recent payouts. Payouts run automatically every day — no minimum, no manual request — and bank accounts, tax documents, and payout schedule live one click away in your Stripe dashboard.
Read articleBy default, platform and card processing fees are added on top of the ticket price and paid by the buyer. Turn on Absorb processing & platform fees on your event's Basic Info screen and buyers pay only the ticket price plus any tax — the fees come out of your payout instead. It's per event and changeable anytime.
Read articleAdd Q&A pairs on your event's FAQ screen and sponsor logos on the Sponsors screen — both appear on your public event page. Good FAQs mean fewer emails and more confident buyers; sponsor logos give your partners recognition and your event credibility.
Read articleYour event page comes together on two screens: Basic Info (title, story, dates, venue, theme, and buyer-facing options) and Banner, Gallery & Video (the banner image, a photo gallery, and an embedded video). A banner is required before you can publish.
Read articleAdd custom questions to your checkout using the Checkout Fields screen — choose per-attendee fields (asked once for every ticket, like meal choice or shirt size) or captured-once fields (asked one time per order, like a team name or company). Fields you create are saved to your organizer profile and reusable across events.
Read articleFour settings on Basic Info control what buyers read beyond the ticket list — the checkout button label, a custom message at the top of the cart, a Message from the organizer on the confirmation email, and per-event contact details that replace the ones on your profile.
Read article✨ Draft with AI writes a first pass of your event description or an email blast, using the details already on your event. Choose a tone and length, generate, then edit and refine before anything is applied. Nothing is saved or sent until you say so.
Read articleFrom any event's Overview screen, the Lifecycle section gives you three actions: Duplicate copies the event setup into a new draft; Archive hides the event from your dashboard without deleting it; and Unpublish (for live events) closes ticket sales while keeping the event page reachable.
Read articleSet a Private passcode on Basic Info and your event page locks. Anyone without the passcode sees a lock screen instead of your tickets, description, and gallery. Share the passcode with your invited list, and clear the field to make the event public again.
Read articleThree buttons at the top of every event hub — View event page, Copy link, and QR code. Preview a draft privately before you publish, grab a clean link for email and social, and download a branded QR code for print.
Read articleHold specific seats back from the buyable pool — comps, sponsor reserves, accessibility seats, production kills. Blocked seats can't be bought by anyone until you unblock them, and unlike a checkout hold, a block never expires on its own.
Read articleClone a ticket type instead of rebuilding it. Pick any ticket from this event or any other event you run, and EventPassHero opens a copy in the ticket editor with the pricing, capacity, dates, description, and checkout questions already filled in. Nothing is saved until you review it.
Read articleDraw your venue directly in EventPassHero. Trace sections over a floorplan with the circle, rectangle, and polygon tools, then tell each shape which seats it holds — either by picking existing seat codes or by generating them from a pattern. Every save keeps the previous version.
Read articleAdd-ons bundle free extras — a drink voucher, a wristband, a t-shirt — into a ticket type. Each one generates its own scannable ticket so your door staff can redeem it separately. Up to 3 per ticket type, priced at zero. To charge for an extra, create a separate ticket type instead.
Read articleBuild a seating chart for your event — banquet tables, theater rows, or stadium sections. Enable Event Seating on the Tickets & Seating screen, add a seat map (upload an image/SVG or build one in the Seat Map Editor), then assign seat codes to each reserved-seating ticket type. Buyers pick their exact table or seat at checkout, with no double-booking.
Read articleTicket groups bundle related ticket types under a heading on your event page — Friday, Saturday, Sunday for a multi-day event, or Sponsorship Tiers and Day Passes. Create them with Manage groups on the Tickets & Seating screen, then assign each ticket type to a group from its own editor.
Read articleOpen your event's Seating Overrides screen to move any sold ticket to a different seat code after purchase. Type the new seat code next to the ticket and click Update, then use the Email button to notify affected attendees with their updated assignment and a venue map.
Read articleTurn on Buyer Restrictions on your event's Buyer Restrictions screen to cap how many dollars any single buyer can spend, or build an allowlist of approved email addresses so that only those buyers can check out. The event page shows a "Buyer-Restricted Event" notice once restrictions are active.
Read articleOpen your event's Tickets & Seating screen and click + Add ticket type for anything you sell — general admission, VIP tiers, tables, sponsor packages, or free tickets. Each ticket type has its own price, capacity, per-order limits, and sales window, and you can edit any of it at any time.
Read articleOpen your event's Coupons screen and click + Add coupon to create a discount code with a dollar or percentage discount, an active date window, a usage cap, and the ticket types it applies to. Buyers enter the code in the cart and the price drops before they pay.
Read articleSend one-off email blasts from your event's Emails & Blasts screen to three audiences — marketing leads, ticket holders, or organization members. Emails start from a template that already uses your event banner; preview and send yourself a test before blasting, then watch delivery and open stats fill in.
Read articleGo to Promote & Market → Embed inside your event to get a snippet you paste onto any website. When visitors click the button the ticket cart opens as a lightbox — buyers stay on your page the whole time.
Read articleEvent Heroes gives every ticket seller — a member, a radio spot, a promoter — a unique tracking link. Every sale that arrives through their link credits them automatically. Open Promote & Market → Event Heroes to see the live leaderboard, add custom heroes, and export the breakdown for payouts.
Read articleGo to Promote & Market → Ad Tracking inside your event to add a Meta Pixel ID and a Google Tag ID. Both fire a PageView on your event's public page so your Meta Ads Manager and Google Analytics or Google Ads accounts can measure traffic and optimize your campaigns.
Read articleTurn on the daily executive report under Settings → Admins & Access and add any email addresses that should receive it. Each morning the report delivers sales totals, sales by ticket type, sales by affiliate, and detailed transactions — no dashboard login required for your board or finance team.
Read articleOpen your event's Cancellations screen, select the order, click Cancel selected, choose a reason, and confirm. Paid orders kick off an automatic Stripe refund to the buyer's original payment method, the tickets are voided, and the buyer gets a cancellation email with your reason.
Read articleThe Payout reconciliation tab in your Wallet breaks every Stripe deposit down by event and order — sales, refund clawbacks, and the net that hit your bank, tied out to the penny. Click any payout to expand it, download per-payout or summary CSVs, and filter by date range for month-end close.
Read articleEach event's Reports & Finance screen shows net sales, net profit, fees, refunds, sales by ticket type, coupon usage, and the Stripe payouts that carried the event's money. The workspace Reports screen rolls every event into a 24-month revenue view, and Export CSV buttons on the attendees and reports screens give you spreadsheet-ready data.
Read articleEvery event has its own refund request link on the event hub. Hand it to buyers instead of fielding refund emails — they fill in a short form, pick a reason, and the request comes to you. Approving or declining is still entirely your call.
Read articlePush order and attendee data to your own systems the moment it happens. Add up to six endpoints per event, fired after a checkout completes or after an attendee is scanned at the door. Every request is signed so you can prove it came from EventPassHero, and failed deliveries are retried automatically.
Read articleOpen Support in your organizer dashboard sidebar to send a message, attach screenshots, book a call, or email contact@eventpasshero.com directly. The team targets a reply within 24 hours. Setup, training, and support are free.
Read articleYour Profile screen holds your name and contact details, photo and bio, social links, sign-in details, password, and your Stripe payout connection. Each card saves on its own. Your username can't be changed, and email changes go through support.
Read articleThe EventPassHero Affiliate Partner Program pays you 20% of the platform fee on every ticket the organizers you refer sell — ongoing, with no one-year cutoff, paid monthly to your Stripe account. To join, open Affiliate Partner Program in your dashboard, apply, and connect Stripe.
Read articleOnce enrolled as an Affiliate Partner, your dashboard gives you a Pipeline tracking every referred organizer from signup to first sale, a Share Kit of ready-to-use referral assets, earnings broken down by event, and monthly payout status — all under Affiliate Partner Program in the left sidebar.
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