How to Request a Refund for Your Tickets
Refunds on EventPassHero are decided by the event organizer, not by EventPassHero. Each event sets its own refund policy — it's shown on the event page and agreed to at checkout, and many events are final sale. To request a refund, contact the organizer; if they approve it, the refund is processed through Stripe back to your original payment method, typically within 5–10 business days.
Check the event's refund policy first
Open the event's page and look for the Refund Policy section (often also answered under the event's FAQs, like "Are tickets refundable or transferable?"). This tells you exactly what the organizer allows. Per the purchasing agreement, refund approval is at the sole discretion of the event organizer.
How to ask
- 1. Contact the event organizer. Reply to your order confirmation email, or use the organizer contact information on the event page. Include your order number (it's in the subject of your Ticket Order Success email).
- 2. Say which tickets you're asking about and why. Organizers can refund a full order or a partial amount.
- 3. If the organizer approves, they process the refund from their dashboard — you don't need to do anything else.
When will I see the money?
Approved refunds go through Stripe and credit your original payment method. Most appear within 5–10 business days, depending on your card issuer.
If you paid with Buy Now, Pay Later (Affirm, Klarna, or Cash App Afterpay), the refund is processed back through that provider instead — the provider cancels or adjusts your installment plan and returns anything you've already paid, typically within 5–7 business days. That timeline is controlled by the BNPL provider.
Can't get a refund?
If the event is final sale, you still have an option: tickets are transferable. You can send your ticket to another attendee from My Tickets — see Transfer a ticket to someone else.
Troubleshooting
- The organizer isn't responding — allow a reasonable window, then reply to any EventPassHero email about your order and ask support to confirm your request reached the organizer.
- Refund approved but not showing — count 5–10 business days from approval, then check with your card issuer; the credit posts to the card you paid with, even if it's been replaced.
- Event canceled — watch your email; organizers handle cancellation refunds for the whole event, and notices go to the email on your order.
Last updated 2026-08-14 · All FAQs & video tutorials