How to Use a Promo Code

Got a discount code from the organizer, a sponsor, or an early-bird offer? Enter it in the cart before you check out — the discount is applied to your order total right away, so you always see the final price before paying.

Step-by-step

1. 1. Open the event's cart and select your tickets under Select Your Tickets.
2. 2. Find the promo code field between the ticket list and your order summary.

1. 3. Type your code exactly as you received it and click Apply.
2. 4. A green Promo applied banner confirms the code, and your order summary shows a Promo discount line with the new total. Continue to checkout as normal — the discounted total is what you'll pay.

Things to know about promo codes

• Codes are event-specific. A code from one event won't work on another — each organizer creates codes for their own event.
• Codes can be limited. Organizers can cap how many times a code is used and set an active date window, so a code can expire or run out.
• Codes can be ticket-specific. Some codes apply to every ticket type; others only discount specific ones (for example, general admission but not VIP).

Troubleshooting

• "That code isn't valid for this event." — the code doesn't belong to this event, has a typo, isn't active yet, or has expired. Re-copy the code exactly (no spaces) and confirm which event it was issued for.
• The code applied but the price didn't change on some tickets — the code likely covers specific ticket types only. Check with whoever gave you the code.
• The code stopped working — usage-capped codes can run out. Contact the organizer to ask for an alternative.

Last updated 2026-08-14 · All FAQs & video tutorials