Update Your Attendee Information After Purchase
There is no self-serve form to edit your booking details after checkout. If you need to change information on your order — such as your name, email address, meal selection, or another custom checkout answer — contact the event organizer and ask them to update it. Organizers can edit booking details directly from their dashboard.
What you can do yourself
Transfer your ticket. If someone else is attending in your place, you can transfer any active ticket to them from My Tickets (sign in at eventpasshero.com, then open My Tickets from the sidebar). A transfer changes the ticket to the new person's name — they accept it by email and it becomes theirs. See Transfer a ticket to someone else.
How to contact the organizer
Your Ticket Order Success confirmation email includes the event name and your order number. Reply to that email or look for organizer contact information on the event page. Let the organizer know:
- Your order number (in the subject line of your confirmation email)
- Which field you want changed and what the correct value is
The organizer handles the update on their end — you will receive updated confirmation if they reissue your tickets.
What organizers can change
Each organizer controls what they can edit for a booking. Most can update names, custom checkout answers (meal choice, t-shirt size, table assignment, and similar), and the email address on the order. Whether they will make a requested change is at their discretion.
Troubleshooting
- No reply from the organizer — allow a few business days, then try reaching EventPassHero support by replying to any platform email about your order and describing the change you need.
- Your name on the ticket is wrong — this matters at the door if check-in staff verify ID. Reach the organizer as early as possible so they can update the record before the event.
- You entered the wrong email at checkout — the organizer can update the email on the booking. If your tickets haven't arrived, also check spam for the address you used at checkout before contacting the organizer.
Last updated 2026-08-14 · All FAQs & video tutorials