Get Help from the EventPassHero Support Team
EventPassHero support is free and built into your organizer dashboard — no separate help-center login, no ticket queue to navigate. Open Support in the left sidebar and you can send a message, attach screenshots, schedule a call, or email the team directly. The target response time is within 24 hours.
Three ways to reach the team
Send a message from the dashboard. The Support screen (left sidebar, life-buoy icon) has a contact form. Pick a category — General question, Billing & payouts, Technical issue / bug, Event setup help, Refund or cancellation, Feature request, or Other — then add a subject, your message, and an optional phone number. You can attach screenshots by dragging and dropping images onto the form or clicking to choose files. Click Send message and the team receives your request at contact@eventpasshero.com with a copy sent to you.
Schedule a call. Click Schedule a meeting at the top of the Support screen to book a time via cal.com/eventpasshero. Useful for event-setup walkthroughs, migration help, or anything easier to show than describe.
Email directly. Reach the team any time at contact@eventpasshero.com. Include your account email and a brief description of the issue so the team can look up your account quickly.
What to include for the fastest reply
- Your organizer account email address
- The event name or event ID (shown in the URL when you're inside the event)
- A short description of what you expected to happen and what actually happened
- Screenshots — the form accepts PNG, JPG, GIF, and WebP up to 10 MB each
Before you reach out
Most common questions are answered on the FAQ page. The FAQ covers payouts, ticket setup, seating, member accountability, BNPL, and more — it's searchable and regularly updated.
Troubleshooting
- Your message didn't send — if the form shows an error, email contact@eventpasshero.com directly from your email client. The team receives messages through either path.
- No reply after 24 hours — check your spam folder for a reply to the email you used at checkout or login; the team's reply uses contact@eventpasshero.com as the sender. If nothing appears, send a follow-up.
- You need help before your first event — book a call. A team member can walk through your entire setup with you. There is no charge for setup assistance.
Last updated 2026-08-14 · All FAQs & video tutorials