Ticketing Services Agreement

Last updated: July 23, 2026

This Ticketing Services Agreement (this “Agreement”) governs your use of the EventPassHero platform to create, promote, and sell tickets and registrations for events (the “Services”). It supplements our Terms & Conditions and Privacy Policy, which are incorporated by reference. In this Agreement, “Partner,” “Organizer,” “EVA,” “you,” and “your” refer to the event organizer; “EventPassHero,” “we,” and “us” refer to EventPassHero LLC, a Delaware limited liability company.

1. Our Role; You Are the Seller

EventPassHero is a technology and ticketing-services provider only. EventPassHero is not the creator, organizer, producer, owner, promoter, host, or seller of your event, and is not the merchant of record for your ticket sales. All sales are ultimately made by you, and your ticket purchasers are your customers. You are solely responsible for hosting, promoting, planning, and conducting your event; for the accuracy and legality of your event page and content; for delivering the goods and services you describe; for admission and health-and-safety at the venue; for setting and communicating your refund policy; and for compliance with all applicable laws, licenses, permits, and regulations.

2. Fees, Charges, and Payment

You agree to pay the fees applicable to your service plan. For full-service ticketing, fees consist of the applicable per-ticket platform fees plus payment processing at the rates in the schedule below; for self-service, per-ticket fees are invoiced periodically. Our fee schedule may change from time to time; the current schedule is available on our website and you should review it periodically. We use commercially reasonable efforts to remit your event proceeds (net of fees, refunds, chargebacks, taxes, and any withholding) within five (5) business days after the event end date, unless a longer hold applies under Section 8.

Payment-Processing Fee Schedule

Attendees pay the same processing fee — the standard card rate — regardless of the payment method they choose. On BNPL transactions, the difference between the BNPL processing rate and the standard card rate is deducted from your payout for that order, and only where you have enabled BNPL for the event as described below. Card transactions are unaffected.

Buy Now, Pay Later (BNPL)

BNPL availability (Affirm, Klarna, Cash App Afterpay) is optional and is enabled by you on a per-event basis through the in-product BNPL consent flow. By enabling BNPL for an event, you agree that, on each BNPL order for that event, the difference between the actual BNPL processing fee and the standard card processing fee will be deducted from your payout for that order. Attendees are never charged more for choosing BNPL; their price and fees are identical to paying by card. BNPL fee differences are itemized per order in your reports and exports. Disabling BNPL applies to new purchases only; orders already in progress settle under the terms in effect when they were placed.

3. Taxes; Withholding

You are solely responsible for determining, collecting, reporting, and remitting all sales, use, amusement, entertainment, value-added, and other taxes, duties, levies, and governmental charges associated with your event (except taxes on EventPassHero’s net income). You will indemnify and hold harmless EventPassHero against all such taxes and related penalties, and we may deduct amounts we are required to collect or remit from your balance payable.

4. Refunds and Cancellations

It is your responsibility to establish and communicate your refund policy to purchasers. You are responsible for funding and processing refunds, and you must promptly reimburse us on demand for any refunds we make to your purchasers. If you cancel an event, you are responsible for all resulting refunds; no payout will be made to you for cancelled transactions to the extent funds must be returned to purchasers. EventPassHero has the right (but not the obligation) to issue or force a refund to purchasers for any reason or no reason, including to comply with law, card-network rules, or our policies.

5. Chargebacks; Reserves; Withholding

Any credit-card chargebacks initiated by a purchaser with respect to your event are your responsibility and will be charged back to you, together with all related payment-processing, re-presentment, penalty, and association fees, plus a $30.00 fee per lost chargeback. We reserve the right, in our sole discretion, to establish and hold a reserve, defer payouts, or withhold funds at any time to cover actual or anticipated refunds, chargebacks, disputes, complaints, fraud, or amounts required by law. Any shortfall becomes immediately due and owing from you.

6. Insurance

For in-person events, you agree to maintain, at your expense, commercial general liability insurance in commercially reasonable amounts appropriate to the size and nature of your event. Upon our request, you will provide a certificate of insurance and, where reasonably requested, name EventPassHero as an additional insured. You are responsible for obtaining all licenses, permits, and authorizations required for your event.

7. Representations, Warranties, and Restrictions

You represent and warrant that: (a) you have the right and authority to sell tickets to your event; (b) your event, event page, and content do not infringe or violate any copyright, trademark, trade secret, proprietary, intellectual-property, publicity, or privacy right; (c) your event and its promotion comply with all applicable laws; and (d) all admission restrictions are clearly and accurately stated. You will not use the Services for any unlawful purpose, to transmit malware, to engage in data mining or automated access, or to interfere with the Services.

8. Access; Safeguards; Availability

You are responsible for safeguarding your account credentials. We may modify, suspend, or discontinue any part of the Services at any time. We are not responsible for site inaccessibility or failures caused by conditions beyond our reasonable control, including governmental action.

9. Disclaimer of Warranties

10. Indemnification

You agree to defend, indemnify, and hold harmless the EventPassHero Parties and their payment-processing partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services; (b) your breach of this Agreement or any law; (c) your event, event page, or content, including any intellectual-property infringement; (d) your acts or omissions or those of your staff, vendors, or attendees; (e) your taxes; and (f) any cancellation, postponement, rescheduling, or delay of your event.

11. Limitation of Liability

12. Force Majeure

Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God; epidemics or pandemics; government orders; natural disasters; war, terrorism, or civil unrest; labor disputes; or utility, telecommunications, internet, hosting, or payment-processor failures.

13. Term; Termination

Either party may terminate this Agreement upon seven (7) calendar days’ written notice. We may also suspend or terminate immediately for non-payment, for failure to honor your ticketing commitments, for breach, or as permitted in our Terms & Conditions, and we may cancel your other events. Provisions that by their nature should survive (including Sections 3–5 and 9–16) will survive termination.

14. Dispute Resolution; Arbitration; Class-Action Waiver

Any dispute arising out of or relating to this Agreement is subject to the binding individual arbitration provision, class-action waiver, jury-trial waiver, informal-resolution requirement, mass-arbitration batching provision, and 30-day opt-out set forth in Section 15 of the Terms & Conditions, which is incorporated here by reference.

15. Governing Law; Venue; Limitations Period

This Agreement is governed by the laws of the State of South Carolina, without regard to conflict-of-laws rules. Subject to Section 14, any action not subject to arbitration will be brought exclusively in the state or federal courts located in Columbia, South Carolina. Any claim arising out of or relating to this Agreement must be filed within one (1) year after it accrues, or it is permanently barred.

16. Confidentiality; Non-Solicitation; General

Each party will protect the other’s confidential information and program materials and use them only as needed to perform under this Agreement. You will not solicit EventPassHero’s employees or misuse purchaser data. If any provision is unenforceable, the remainder stays in effect. This Agreement, with the documents referenced above, is the entire agreement between the parties regarding the Services.

17. Contact

EventPassHero · 2000 Park Street, Suite 101 #1322, Columbia, SC 29201 · legal@eventpasshero.com