Terms & Conditions

Last updated: July 10, 2026

These Terms & Conditions (the “Terms”) govern your access to and use of the EventPassHero website, platform, applications, and services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy, and, as applicable, our Purchasing Agreement, Ticketing Services Agreement, and Affiliate Partner Agreement. If you do not agree, do not use the Services. In these Terms, “EventPassHero,” “we,” “us,” and “our” refer to EventPassHero LLC, a Delaware limited liability company, and its affiliates; “you” and “User” refer to you.

Please read Section 15 (Dispute Resolution; Binding Arbitration; Class-Action Waiver) carefully. It requires most disputes to be resolved by individual binding arbitration, waives your right to a jury trial, and waives your right to participate in a class action. You may opt out within 30 days as described in Section 15.7.

1. Who We Are; Nature of the Services

EventPassHero is a technology and ticketing-services provider. We provide software that allows event organizers (“Organizers”) to create event pages, sell tickets and registrations, and manage attendees, and that allows attendees and purchasers (“Buyers”) to discover events and purchase tickets.

We are not the creator, organizer, producer, owner, promoter, or host of any event listed on the Services, and we are not the seller or merchant of record for any ticket, registration, or merchandise. Each event is offered solely by its Organizer. The Organizer — and not EventPassHero — is solely responsible for the event, its content and description, its delivery, admission and refund decisions, health and safety at the venue, and compliance with all applicable laws. Your purchase of a ticket creates a contract between you and the Organizer.

2. Eligibility; Accounts

You represent that you are at least eighteen (18) years of age and have the capacity to enter into these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and keep it current.

3. License to Use the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose. All right, title, and interest in the Services, including all software, content, trademarks, and other intellectual property, remain with EventPassHero or its licensors. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from any part of the Services except as expressly permitted.

4. No Redistribution or Resale

You may not resell, sublicense, or redistribute the Services or any tickets except as expressly authorized by the applicable Organizer and permitted by law. You are responsible for compliance with all anti-scalping and ticket-resale laws.

5. Acceptable Use; Prohibited Conduct

You agree not to use the Services to: (a) violate any law or regulation; (b) infringe any third party’s intellectual property, privacy, or other rights; (c) post false, misleading, defamatory, obscene, or unlawful content; (d) transmit malware or interfere with the operation or security of the Services; (e) engage in data mining, scraping, or automated access without our written permission; (f) impersonate any person or misrepresent your affiliation; (g) circumvent ticket limits or purchase tickets through unfair or automated means; or (h) use the Services in a manner that could damage, disable, or overburden the Services.

6. Your Content; Intellectual Property Responsibility

You retain ownership of content you submit (“Your Content”) and grant us a worldwide, royalty-free license to host, display, and use Your Content to operate and promote the Services. You represent and warrant that you own or have all necessary rights to Your Content and that Your Content does not infringe or violate any copyright, trademark, trade secret, publicity, privacy, or other right of any third party. You are solely responsible for Your Content.

7. Third Parties, Venues, and Events

EVENTPASSHERO IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTS, OR OMISSIONS OF ANY EVENT, VENUE, ORGANIZER, PROMOTER, PERFORMER, SPONSOR, PAYMENT PROCESSOR, OR OTHER THIRD PARTY. The Services may contain links to third-party websites or resources that we do not control; we are not responsible for their content, policies, or practices.

8. Assumption of Risk; Release for Event Attendance

Events may carry inherent risks. By purchasing a ticket to, registering for, or attending any event, you voluntarily assume all risks associated with attendance, including, without limitation, the risk of exposure to illness or communicable disease, bodily injury, disability, property damage, or death. To the fullest extent permitted by law, you release, waive, and discharge the EventPassHero Parties (defined in Section 9), the Organizer, the venue, and their respective insurers, officers, and agents from any and all claims, causes of action, and liability arising out of or relating to your attendance at or participation in any event.

To the extent applicable, you expressly waive the protections of California Civil Code Section 1542 (and any similar law of any jurisdiction), which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, THE EVENTPASSHERO PARTIES (EVENTPASSHERO, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS) DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR MEET YOUR REQUIREMENTS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES WILL THE EVENTPASSHERO PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ALL EVENTS, THE EVENTPASSHERO PARTIES’ TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) THE TOTAL SERVICE CHARGES AND FEES YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100), EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold harmless the EventPassHero Parties from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services; (b) your breach of these Terms or any other agreement with us; (c) Your Content; (d) your violation of any law or the rights of any third party; and (e) any event you organize, promote, or attend. This indemnity does not apply to the extent a claim results from EventPassHero’s willful, wanton, intentional, or reckless misconduct.

12. Termination; Suspension

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason or no reason, including if we believe you have violated these Terms. Upon termination, the licenses granted to you end. Sections that by their nature should survive termination (including Sections 6–11 and 13–18) will survive.

13. Force Majeure

The EventPassHero Parties will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God; epidemics, pandemics, or public-health emergencies; government orders, laws, or actions; war, terrorism, or civil unrest; fire, flood, earthquake, or other natural disaster; labor disputes; utility, telecommunications, internet, hosting, or payment-processor failures; or cyberattacks.

14. Governing Law; Venue

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws rules. Subject to Section 15 (Dispute Resolution), any action not subject to arbitration will be brought exclusively in the state or federal courts located in Columbia, South Carolina, and you consent to the personal jurisdiction of those courts.

15. Dispute Resolution; Binding Arbitration; Class-Action Waiver

15.1 Agreement to Arbitrate. Except as provided in Section 15.5, you and EventPassHero agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration, and not in court, except that either party may bring an individual claim in small-claims court if it qualifies. This arbitration agreement is governed by the Federal Arbitration Act.

15.2 Informal Resolution First. Before initiating arbitration, you must send a written Notice of Dispute to legal@eventpasshero.com describing the claim and the relief sought. The parties will attempt in good faith to resolve the dispute for sixty (60) days before either may commence arbitration.

15.3 Arbitration Procedure. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer or Commercial Arbitration Rules, as applicable. The arbitration will take place in Columbia, South Carolina, or by videoconference, or as otherwise required by applicable law.

15.4 CLASS-ACTION AND JURY-TRIAL WAIVER. YOU AND EVENTPASSHERO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND EVENTPASSHERO WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY CLAIM, WHETHER OR NOT SUBJECT TO ARBITRATION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.

15.5 Exceptions. This Section does not require arbitration of: (a) claims that qualify for small-claims court; or (b) claims for injunctive or equitable relief to protect intellectual property or Services security, which may be brought in the courts identified in Section 14.

15.6 Mass-Arbitration Batching. If twenty-five (25) or more similar claims are asserted against EventPassHero by or with the assistance of the same or coordinated counsel within a ninety (90) day period, the claims will be administered in staged batches of up to fifty (50) claimants each, with a single arbitrator per batch, until all claims are resolved. Statutes of limitation will be tolled for claims awaiting a batch.

15.7 30-Day Opt-Out. You may opt out of this Section 15 (except the jury-trial waiver) by sending written notice to legal@eventpasshero.com with the subject line “ARBITRATION OPT-OUT” within thirty (30) days of first accepting these Terms. Opting out will not affect any other part of these Terms.

16. Limitations Period

To the fullest extent permitted by law, any claim or cause of action arising out of or relating to these Terms or the Services must be filed within one (1) year after the claim accrues; otherwise, the claim is permanently barred.

17. Modification of These Terms

We may modify these Terms from time to time at our sole discretion. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

18. General

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely. These Terms, together with the documents referenced above, constitute the entire agreement between you and EventPassHero regarding the Services.

19. Notices; Service of Process

Operational, account, and dispute notices to us (including any Notice of Dispute under Section 15.2) should be sent to EventPassHero LLC, 2000 Park Street, Suite 101 #1322, Columbia, SC 29201, and to legal@eventpasshero.com. We may send notices to you at the email or postal address associated with your account or by posting within the Services; you are responsible for keeping your contact information current. Formal legal process may be served on our Delaware registered agent, A Registered Agent, Inc., 8 The Green, Suite A, Dover, Delaware 19901. Nothing in this Section limits either party’s obligations under Section 15 (Dispute Resolution).

20. Contact

EventPassHero LLC · 2000 Park Street, Suite 101 #1322, Columbia, SC 29201 · legal@eventpasshero.com